Shipping policy

Acosta Cigars LLC Shipping Policy

At Acosta Cigars LLC, we are committed to delivering a premium experience from the moment you place your order to the moment your cigars arrive at your door. Our shipping policy is designed to ensure your cigars arrive quickly, safely, and in perfect condition, while complying with all applicable laws and industry best practices.

1. Shipping Methods & Carriers

  • Domestic Shipping:
    We ship exclusively within the United States. Our primary carriers are USPS and UPS, both of which are widely used in the premium cigar industry for their reliability and compliance with tobacco shipping regulations .
  • Shipping Options:
    • Standard Shipping (2–5 business days): Available via USPS Priority Mail or UPS Ground.
    • Expedited Shipping (1–2 business days): Available via UPS 2nd Day Air or USPS Express, where permitted.
    • Overnight Shipping: Available in select areas for orders placed before our daily cutoff time.
  • Order Processing:
    Orders placed before 2:00 PM Eastern Time on business days are typically processed and shipped the same day. Orders placed after the cutoff or on weekends/holidays will ship the next business day .

2. Shipping Costs & Free Shipping Thresholds

  • Shipping Rates:
    Shipping costs are calculated at checkout based on your selected shipping method and destination.
  • Free Shipping:
    We offer free standard shipping on all orders over $199 (before taxes and after discounts), a threshold in line with leading premium cigar retailers .
  • Expedited Shipping:
    Expedited and overnight shipping options are available for an additional fee, calculated at checkout.

3. Packaging & Product Preservation

  • Premium Packaging:
    All cigars are shipped in protective packaging to preserve freshness and prevent damage. We use:
    • Individual cellophane wrapping (when applicable)
    • Airtight bags (e.g., freezer bags) for moisture protection
    • Humidity control packs (such as Boveda) to maintain optimal humidity during transit
    • Rigid containers (e.g., travel humidors or Tupperware) for larger or high-value orders
    • Additional cushioning (bubble wrap, packing peanuts) to prevent movement and impact
  • Brand Presentation:
    Our packaging reflects the premium nature of our products and ensures a memorable unboxing experience.

4. Age Verification & Signature Requirements

  • Legal Compliance:
    Federal law requires that all tobacco shipments be received by an adult 21 years of age or older .
  • Age Verification:
    • At checkout, we use a third-party age verification system to confirm the purchaser is 21+.
    • At delivery, an adult signature (21+) with government-issued photo ID is required. Carriers will not deliver to minors or leave packages unattended .
  • State Restrictions:
    We comply with all state and local laws regarding tobacco shipments. We do not ship to states or localities where cigar shipments are prohibited or restricted (e.g., Utah, Hawaii, Massachusetts for flavored tobacco, and others as required by law) .

5. Shipping Restrictions

  • PO Boxes:
    We can ship to PO Boxes via USPS only. Expedited and overnight shipping to PO Boxes is not available.
  • International Shipping:
    At this time, we do not offer international shipping due to complex regulations and customs restrictions .
  • Product Restrictions:
    We do not ship cigarettes, smokeless tobacco, or vaping products. Only premium cigars and related accessories are eligible for shipment.

6. Order Tracking & Communication

  • Real-Time Tracking:
    Once your order ships, you will receive a tracking number via email. You can monitor your shipment’s progress in real time .
  • Order Updates:
    We provide proactive notifications regarding order status, shipping, and any potential delays.

7. Delivery Times & Customer Expectations

  • Estimated Delivery:
    • Standard shipping: 2–5 business days
    • Expedited shipping: 1–2 business days
    • Overnight shipping: Next business day (where available)
  • Delays:
    While we strive for on-time delivery, delays may occur due to weather, carrier issues, or regulatory checks. We will communicate any significant delays promptly .
  • Premium Experience:
    We aim for a first-attempt delivery success rate above 97%, reflecting the standards of the premium cigar industry .

8. Damaged, Lost, or Delayed Shipments

  • Damaged Packages:
    If your order arrives damaged, please contact us within 48 hours with photos and details. We will arrange for a replacement or refund as appropriate.
  • Lost Shipments:
    If your package is lost in transit, contact us promptly so we can work with the carrier to resolve the issue.
  • Insurance:
    All shipments are insured for their full value.

9. Sustainability

  • Eco-Friendly Packaging:
    We are committed to using recyclable and eco-friendly packaging materials wherever possible, in line with customer expectations for sustainability .

10. Customer Service

If you have any questions about your shipment, please contact our customer service team:

  • Email: info@acostacigars.com
  • Phone: +1 (305)320-5335
  • Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

11. Policy Updates

This shipping policy is subject to change. The most current version will always be available on our website.
Last updated: [Insert Date]

Summary Table

Feature Details
Carriers USPS, UPS
Shipping Options Standard, Expedited, Overnight
Free Shipping Threshold Orders over $199 (standard shipping)
Packaging Humidity control, protective, branded
Age Verification Third-party at checkout; adult signature (21+) at delivery
State Restrictions No shipping to prohibited states/localities
Tracking Real-time tracking and notifications
Delivery Times 2–5 days (standard), 1–2 days (expedited), overnight
Damaged/Lost Shipments Replacement or refund; insured shipments
Sustainability Eco-friendly packaging where possible
Customer Service Email, phone, business hours
Policy Update Date [Insert Date]

By following these standards and best practices, Acosta Cigars LLC ensures your premium cigars arrive quickly, safely, and in perfect condition—every time. If you have any questions or special requests, please contact us. We are here to help you enjoy the finest cigar experience possible.

For further details or to address unique shipping needs, please reach out to our customer service team.