Refund policy

Acosta Cigars LLC Return Policy

(Modeled on Davidus Cigars and Industry Best Practices)

At Acosta Cigars LLC, we are committed to delivering premium, handcrafted cigars and an exceptional customer experience. Due to the nature of our products and industry regulations, our return policy is designed to ensure product quality, legal compliance, and customer satisfaction.

1. Return Eligibility and Timeframe

  • Return Window: Returns must be initiated within 14 day of receiving your order. This limited window helps maintain the freshness and integrity of our cigars, which are perishable luxury items.
  • Eligible Items: Only products that are unopened, unused, and in their original packaging are eligible for return. Opened boxes, individual cigars, or products not in their original condition cannot be returned due to health and safety regulations.
  • Non-Returnable Items:
    • Opened or partially used cigar boxes
    • Individual cigars
    • Perishable or custom products
    • Items marked as "Final Sale" at the time of purchase

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email us at [info@acostacigars.com] or call [your customer service number] within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and instructions for shipping your return.
  3. Repackage Carefully: Place the item(s) in their original packaging, including all accessories, labels, and documentation.
  4. Ship the Return: Mail your return to the address provided in your return authorization email. We recommend using a trackable shipping method to ensure safe delivery.

3. Refunds and Store Credit

  • Inspection: Once we receive your return, our team will inspect the item(s) to confirm they meet our return criteria.
  • Processing Time: Please allow up to 14 business days from receipt of your return for processing.
  • Refund Method: Approved returns will be refunded to your original payment method or issued as store credit, based on your preference.
  • Notification: You will receive an email confirmation once your return has been processed.

4. Exceptions and Special Circumstances

  • Defective or Damaged Products: If your order arrives damaged or you receive a defective product, please contact us within 48 hours of delivery. We may request photos and additional information to resolve the issue promptly. In such cases, we will arrange for a replacement or refund at no additional cost to you.
  • Incorrect Orders: If you receive the wrong item, please notify us immediately so we can correct the error.
  • No Returns After 30 Days: No returns or exchanges will be accepted more than 30 days after the original purchase date, regardless of the reason.

5. Return Shipping

  • Customer Responsibility: Unless the return is due to our error (defective, damaged, or incorrect item), customers are responsible for return shipping costs.
  • Shipping Recommendations: We strongly recommend using a trackable and insured shipping method, as Acosta Cigars LLC is not responsible for lost or damaged returns in transit.

6. Legal and Industry Compliance

  • Health and Safety: Due to federal and state regulations, as well as health and safety concerns, we cannot accept returns of opened or used tobacco products.
  • Policy Display: Our return policy is clearly posted on our website and at the point of sale, in accordance with applicable state laws.
  • Manufacturer Restrictions: Our return policy is also subject to manufacturer agreements and industry standards, which may further limit return eligibility.

7. Contact Information

If you have questions about our return policy or need assistance with a return, don't hesitate to get in touch with us:

  • Email: info@acostacigars.com
  • Phone:+1 (305)320-5335
  • Mailing Address: 407 Lincoln Rd, Suite 6H PMB 7209, Miami Beach, FL 33139, United States

Our customer service team is dedicated to providing personalized support and will respond promptly to your inquiries.

8. Policy Updates

This return policy is subject to change. The most current version will always be available on our website.
Last updated: September 23, 2025

Summary Table

Policy Feature Details
Return Window 14 days from delivery
Condition Unopened, unused, original packaging
Refund Processing Within 14 business days of receiving the return
Refund Method Original payment method or store credit
Exceptions Defective/damaged/wrong items: contact us within 48 hours; no returns after 30 days; final sale items excluded
Return Shipping Customer pays unless the item is defective or incorrect
Contact Info Email and phone provided
Policy Update Date September 23, 2025

Important Notes

  • No Returns on Opened Products: For the safety of all customers and in compliance with health regulations, we cannot accept returns of opened or partially used cigars.
  • Personalized Service: If you have a unique situation or concern, please reach out. We value your satisfaction and will do our best to assist within the bounds of industry and legal standards.